Project information

  • Category: Web App
  • Innitiator: Jefri Karo Karo
  • Subject Matter Expert: Jefri Karo Karo
  • Developer: Jefri Karo Karo
  • User: Contact Center's Team Leaders

Automated Coaching Tool

🚀 I revolutionized our QA and coaching workflow through automation, achieving a 38.6% reduction in Critical Errors and boosting coaching sessions from 44 to 117 per month.

Before automation, our processes were slow, manual, and inconsistent—tracking defects, coaching sessions, and documentation was time-consuming. By leveraging Microsoft 365, Power BI, and automated workflows, I streamlined defect reviews, automated documentation, and enabled real-time coaching insights.

The impact? Increased efficiency, real-time tracking, and data-driven coaching, empowering team leaders with instant insights and significantly improving performance. Automation isn't just a tool—it's a game-changer. 🚀